Attempting to remote control another user's terminal session causes them to be disconnected
We have done extensive research into this issue and discovered that
Microsoft have introduced a bug in Service Pack 1 for Windows Server
2008 and Windows 7 which causes clients to be disconnected when a remote
control session is attempted.
It is possible to remote control a session that is connected to a
Windows 2008 R2 server or a Windows 2003 server but fails if a remote
control attempt is made from a Windows 2008 server.
The issue is caused by the fact that one of the buffers used by Windows
2008 Terminal Server is insufficient. The only workarounds available
from Microsoft at the moment are high risk options such as uninstalling
the service pack which, as the issue is not cirtical, does not justify
the risk involved. We are currently waiting on a stable fix from
It is the version of the operating system that is making the
remote control attempt that determines if this issue occurs so if you
have more than one server and one of them is running Windows 2008 R2 or
Windows 2003 it will be possible to remote control sessions on the
Windows 2008 server remotely (although Windows 2003 will not remote
control sessions on a Windows 2008 R2 server or later)
Cardium offer services including Cloud Computing using Microsoft
Remote Desktop Services paid for monthly and per user, installation,
consultancy and virtualisation best practises.
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