"Bitmap Disk Cache Failure" Error When Connecting to your Remote Desktop

 
"Bitmap Disk Cache Failure" Error When Connecting to your Remote Desktop


Issue: 
Users receive the following error message when logging onto the Remote Desktop: 

Your disk is full or the cache directory is missing or corrupted.
Some bitmaps may not appear.

It is recommended that you disconnect and reconnect to disable caching bitmaps to disk. 

Resolution:
  • Check that the disk on the local computer has not run out of disk space.
  • Browse to the following directory on the local PC: C:\Users\%username%\AppData\Local\Microsoft\Terminal Server Client. Rename the Cache sub-folder, and then create a new folder called "Cache".  Then attempt to log back in.




 

 

Cardium offer services including Cloud Computing using Microsoft Remote Desktop Services paid for monthly and per user, installation, consultancy and virtualisation best practises.

Company Registration 5135448 VAT registration 834 5840 16

Your Office Anywhere, Cardium Outsourcing, Unit 4, Dominion Court, Billington Road, Burnley, Lancashire, BB11 5UB, UK.

Add Feedback