Unable to configure Outlook 2007 Auto Account Setup with AVG installed
Problem:
When you attempt to configure your e-mail account using the auto
account setup page you receive an error informing you that the server
could not be contacted. You can log into webmail without any problems.
Cause:
If you have AVG firewall on your computer it can block the redirect
to our secure website that is used to manage the autodiscover process
for all customers. Autodiscover works by looking for a specific URL
(autodiscover.yourodomain.com). To remove the need for each
customer to purchase a secure certificate we use a CNAME redirect. AVG
appears to block this redirect.
Resolution:
If you have the AVG firewall installed on your computer you need to
disable the firewall whilst you configure Outlook. Once Outlook has
been fully configured you can switch the firewall back on again.
Cardium offer services including Cloud Computing using Microsoft
Remote Desktop Services paid for monthly and per user, installation,
consultancy and virtualisation best practises.
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Your Office Anywhere, Cardium Outsourcing, Unit 4, Dominion Court, Billington Road, Burnley, Lancashire, BB11 5UB, UK.
© Your Office Anywhere 2011
Article ID: 33, Created: June 9, 2008 at 11:23 AM, Modified: November 21, 2011 at 10:55 AM