Quickbooks crashes when launched using Windows 2008 Terminal Services


Quickbooks crashes when launched using Windows 2008 Terminal Services


Issue:

When QuickBooks 2008 Pro is installed on a Windows 2008 Terminal Server the application installs fine but when you try to run the application the splash screen is displayed and then the application crashes with a “QuickBooks has stopped working message” if you view the problem details it contains the following information.

Problem signature:

  Problem Event Name:                        BEX

  Application Name:                             qbw32.exe

  Application Version:                           17.0.4001.1078

  Application Timestamp:                     46cd51eb

  Fault Module Name:                          MSVCR80.dll

  Fault Module Version:                        8.0.50727.3053

  Fault Module Timestamp:                  4889d619

  Exception Offset:                                00047780

  Exception Code:                                  c000000d

  Exception Data:                                   00000000

  OS Version:                                          6.0.6001.2.1.0.16.7

  Locale ID:                                             2057

  Additional Information 1:                  beca

  Additional Information 2:                  8b63f0ac9258a2ddc0205b2a926cfce6

  Additional Information 3:                  0980

  Additional Information 4:                  42294114aca84ff59482932aed56031e

 

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There are numerous articles on the web that suggest installing .NET Framework 2.0 SP1 or .NET Framework 3.5 SP1 including the following KB article from Intuit http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009275 . In this instance none of these solutions will work.

 

Solution:

This issue is caused by the default high security settings of Internet Explorer on Windows 2008. To get QuickBooks working do the following on your Windows 2008 terminal.

  1. Log into the server as Administrator
  2. Turn of IE Enhanced Security Configuration for Administrators and Users. This is done via Server Manager.
  3. Open Internet Explorer Options and set the security level for the Internet Zone to Medium-High or Lower.
  4. Open QuickBooks.
If you are using QuickBooks via a managed service then you will need to ask your provider to change these settings for you.


 

 

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