FAQ - Getting Started Guide Your Office Anywhere

 


FAQ - Getting Started Guide Your Office Anywhere
 
 
 

 

Data Backups—Very Important, please read this section first

Please read and understand the backup policy detailed further down this page.
 
Getting backups correct is crucial, so we ask you to read this first before proceeding to your new remote server.
It is very important to note that many applications, Sage Accounts is a good example, have in built backup utilities.   You need to configure these to create regular scheduled backups of your applications database.
Many application vendors will only support backups and restores if they have been done using the applications in-built backup functionality.   A simple restore of the files may not be successful.
We will provide you with a separate drive letter (usually S: or D:) which can be used to save your application backups to.   We will then backup that separate drive.
By default data on the C: drive of your remote desktop server is only backed up weekly unless you have asked us to create a special backup.
Please note documents saved on your desktop are not backed up by default.  It is not good practice to save documents to desktop, they can be easily corrupted.  Instead save to S: or D: drives and create a shortcut to this on your desktop.
 

Special Backups

If you have data on the C: drive of your remote desktop server, which will often be the case with many applications, you need to request that we configure special backups to back this data up daily or 3 times a day.
You will also need to arrange with us for special backups if your application has a SQL database (or similar).
Some applications require complex custom configuration to backup the data and while we are familiar with many common applications there are plenty that are unique, so it is your responsibility to make sure we are aware of all backup requirements.
If you are not sure please discuss this with our on-boarding engineer and your application vendor.
 

Backup Policy

Data Backups

Documents that are stored on the S: drive or other local drives such as D: or E: (not C:) are backed up 3 times per day (week days). Copies of which are retained for 20 days.

Customer Server Operating System Backup

Customer servers (The Operating System) are backed up once a week with 1 copy being retained. (By default we assume there is no volatile data on servers, just the O/S).
Please inform your on-boarding engineer or the helpdesk if there are specific areas of the server that need to be backed up each day (e.g. the server contains local documents or data for example that can’t be stored on the S: drive or other drives).

SQL Server Backups

SQL Server Databases are backed up daily. Copies are retained for 1 week.    If the SQL database is on your server, i.e. it is using SQL Server Express please inform your on-boarding engineer to arrange special backups.

Microsoft Exchange

All Exchange servers are backed up daily.  Items in Recover Deleted Items are retained for 30 days.
 

Instructions to connect to your Hosted Desktop or Hosted Applications with Your Office Anywhere

Welcome to Your Office Anywhere.
This document will give you details on how to connect to your Hosted Desktop/Hosted Applications.
It also includes details of how to contact our helpdesk so if you are having any difficulty please don’t hesitate to contact us.   Please ensure you read the section on changing passwords
 

Popular Connection Methods

There are several methods of connecting to a Hosted Desktop or Hosted Applications which method you use is purely down to personal or business preference or specific circumstance, any and all methods can be used as needed:
Remote Desktop - as the name suggests, gives you a full Windows 2012 Server desktop and access to any installed applications that you have permissions to.
WebApps - An application Web Portal - access applications published to you securely via a web browser.
RemoteApps - Access hosted applications published to you from icons on your Start Screen or Start Menu as if they were installed locally.
Microsoft Remote Desktop Client - Free client available for Windows, Mac, iOS or Android operating systems that manages both remote (hosted) desktops and remote (hosted) applications
 

Option 2 - Connecting using RemoteApps

This is probably the most popular connection method.   It presents a more familiar way of working to many users as it delivers the remote (hosted) application directly to the Start Menu or Start Screen.
 
The PC needs to be running Windows 7, 8, 8.1 or 10.
 
To configure Remote Apps first open Windows Control Panel
Navigate to RemoteApps and Desktop Connections
Select Access RemoteApp and Desktop
Enter the following URL: https://webapps.yourofficeanywhere.co.uk/rdweb/feed/webfeed.aspx
 
Click Next then Enter the username and password given to you by Your Office Anywhere
Then, once everything is connected click Finish.
To See your remote applications click on Start
Select All Apps or All Programs
Scroll down to the Your Office Anywhere Applications program group and run your required application
If you wish you can Right Click any of the applications to Pin them to your Start Menu or Start Screen tiles to make it easy to find them quickly

Option 3 - Connecting using the WebApps web portal

Launch a web browser and type or paste the following URL into the web browser
https://webapps.yourofficeanywhere.co.uk
You will need to enter the username and password provided to you separately by Your Office Anywhere, this is the same password for RemoteApps, WebApps, RDP or the Remote Desktop Client
This will then show you the applications that have been published to you.  Click once on an application icon to launch it.
Some browsers won’t launch it automatically, they will instead download an .rdp file and show you this at the bottom of the screen.  Just open that file.
 
Once you have finished with the application close it in the same way as any installed application.

 

Option 4 - The Microsoft Remote Desktop Client

The Microsoft Remote Desktop Client is available from the relevant app stores for Windows, Macs, iOS, and Android.   There are other 3rd party remote desktop clients which may offer specific features that may be relevant to you.   While we can’t show all of them in this guide, the terminology and concepts will be the same as this.
The instructions below are for Windows but will be similar for Mac, iPad and Android devices.  You can also see it being set up by going to our YouTube channel at: https://www.youtube.com/user/TheHostingVideos

 
Once you have installed the Microsoft Remote Desktop Client you can launch it from your Start Menu.   In the picture I have also pinned it to Start for convenience.
 
Once launched it should look something like the picture Below
If you have already configured RemoteApps as per Page 2 of this guide then those applications may also appear here.
 
 
You can also set up Remote Apps using the Microsoft Remote Desktop Client.  These are called Remote Resources if using the Mac/iOS versions.
Start by clicking the menu icon AKA the “Hamburger menu” icon at the top left.
You should then see the Settings side bar menu.   Click on the link for Manage RemoteApp and desktops
Click Add a new connection
Then type in this url: https://webapps.yourofficeanywhere.co.uk/rdweb/feed/webfeed.aspx
 
After entering your username and password again you should now see your hosted applications listed in the Remote Desktop Client.
Just click once to launch the application.
The first application may take 20 - 30 seconds while you “log on” to the server, after that other applications will start straight away.
 

Changing Passwords

It is really important that individual users are asked to change their password at the earliest opportunity.  
Unfortunately, due to limitations in Microsoft’s RemoteApp technology it isn’t possible to force users to change their password at first/next logon, so this needs to be enforced manually.
The instructions below explain how users can change their password.
 
Users connecting using RDP File i.e. Option 1
When logged on to the remote desktop press the following keys simultaneously:
CTRL-ALT-END
This will bring up the Windows Security Screen
Click on the option to Change Password
Enter your current password
Then enter your new password and repeat it in case of accidental typos.
 
Users connecting using RemoteApp, WebApp or Remote Resources—Options 2—4
If using these options launch an application first.
Then when you are in an application you can follow the same instructions as above i.e. press
CTRL-ALT-END
This will bring up the Windows Security Screen
Click on the option to Change Password
Enter your current password
Then enter your new password and repeat it in case of accidental typos.
 
Password Complexity
Passwords must be a minimum of 7 characters long and must meet complexity requirements
They must contain characters from 3 of the following 4 categories: Upper Case Letters, Lower Case Letters, Numbers,  Special Characters such as:   ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
 

Useful Links

Please follow  any of the links below for helpful information about the platform:
 
These links will give you more information about running on Apple or Android devices
MAC :
 
Ipad:
 
Android:
 
 
Your Office Anywhere YouTube Channel
In here we have lots of videos with connection instructions as well as guides about Hosted Desktops:
 
 
Our current service status
 
Our Support Centre, including Knowledge Base
 
 
Our main website:
 

Getting help with your Hosted Desktops

If you are having any problems with connecting to your Hosted Desktop or Hosted Application please contact us using any of the methods below
If you have a critical issue outside of normal UK business hours please call rather than email:
 
Email:
helpdesk@yourofficeanywhere.co.uk
 
Telephone:
01282 500318
 
Online
helpdesk.yourofficeanywhere.co.uk
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 

 

 

 

 

Cardium offer services including Cloud Computing using Microsoft Remote Desktop Services paid for monthly and per user, installation, consultancy and virtualisation best practises.

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Tel: 01282 500318  | Web: www.cardium.co.uk | Web: www.yourofficeanywhere.co.uk

 

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Your Office Anywhere, Cardium Outsourcing, Unit 4, Dominion Court, Billington Road, Burnley, Lancashire, BB11 5UB, UK.

 

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