FAQ - Getting Started Guide Your Office Anywhere

 


FAQ - Getting Started Guide Your Office Anywhere
 
  

Please read and understand the backup policy detailed further down this page.

Getting backups correct is crucial, so we ask you to read this first before proceeding to your new remote server.

It is very important to note that many applications, Sage Accounts is a good example, have in built backup utilities.   You need to configure these to create regular scheduled backups of your applications database.

Many application vendors will only support backups and restores if they have been done using the applications in-built backup functionality.   A simple restore of the files may not be successful.

We will provide you with a separate drive letter (usually S: or D:) which can be used to save your application backups to.   We will then backup that separate drive.

By default data on the C: drive of your remote desktop server is only backed up weekly unless you have asked us to create a special backup.

Please note documents saved on your desktop are not backed up by default.  It is not good practice to save documents to desktop, they can be easily corrupted.  Instead save to S: or D: drives and create a shortcut to this on your desktop.


Special Backups

If you have data on the C: drive of your remote desktop server, which will often be the case with many applications, you need to request that we configure special backups to back this data up daily or 3 times a day.

You will also need to arrange with us for special backups if your application has a SQL database (or similar).

Some applications require complex custom configuration to backup the data and while we are familiar with many common applications there are plenty that are unique, so it is your responsibility to make sure we are aware of all backup requirements.

If you are not sure please discuss this with our on-boarding engineer and your application vendor.


Backup Policy


Data Backups

Documents that are stored on the S: drive or other local drives such as D: or E: (not C:) are backed up 3 times per day (week days). Copies of which are retained for 20 days.


Customer Server Operating System Backup

Customer servers (The Operating System) are backed up once a week with 1 copy being retained. (By default we assume there is no volatile data on servers, just the O/S). 

Please inform your on-boarding engineer or the helpdesk if there are specific areas of the server that need to be backed up each day (e.g. the server contains local documents or data for example that can’t be stored on the S: drive or other drives).


SQL Server Backups

SQL Server Databases are backed up daily. Copies are retained for 1 week.    If the SQL database is on your server, i.e. it is using SQL Server Express please inform your on-boarding engineer to arrange special backups.

Microsoft Exchange

All Exchange servers are backed up daily.  Items in Recover Deleted Items are retained for 30 days.  


Popular Connection Methods

There are several methods of connecting to a Hosted Remote Desktop or RemoteApps; which method you use is purely down to personal or business preference or specific circumstance, any and all methods can be used as needed:

  • Remote Desktop - as the name suggests, gives you a full Windows desktop and access to any installed applications that you have permissions to.

  • Remote Desktop Web Client - An application Web Portal - access and run your applications from within a modern web browser.   There is no need to install anything in your browser. 

  • RemoteApps - Access the same remote applications published on your remote desktop but using icons on your local PCs Start Screen or Start Menu as if they were installed locally.

  • Microsoft Remote Desktop Client - Free client available for Windows, Mac, iOS or Android operating systems that manages both remote desktops and remote applications.   Ideal if you have a mixture of Windows, Apple and Android devices in your business.


  • Option 1 - Remote Desktop using an RDP File

Your on-boarding engineer at Your Office Anywhere will send you an RDP (Remote Desktop Protocol) file pre-configured to connect to your new server.


The file will include a “Gateway” address.   This is an internet address which enables you to connect to the server from anywhere over the internet.   For reference if you need this address in the future it is:

rdgw.yourofficeanywhere.co.uk


Save the RDP attachment to your PC then double click the file to run it and use the username and password given to you by Your Office Anywhere to access the remote desktop.

You can save your credentials in the file to speed up the logon process in future.

Once on the remote desktop you will see the applications published to you.


If you have used Windows 10 then the remote desktop (on Windows Server 2016) should be familiar to you, and will work in very much the same way.   One thing you will notice is that because the desktop is in a “managed” environment some of the settings are unavailable as they are controlled centrally.   This is to prevent someone accidentally changing a setting on the server that stops things from working.   However, if there is something you need changing please contact our helpdesk who may be able to do this for you or explain why it isn’t possible.


The C: drive of the remote desktop is usually hidden and not accessible by standard user accounts.   You will usually be provided with a 2nd drive in addition to the C: drive.   We advise that documents are only ever saved to this 2nd drive,  This includes backup files generated by your application if applicable.


The RDP client sent to you should also be configured to allow you to save documents to your local PC, although this functionality may not be available on other RDP clients such as those for MACs

When you’re done click the start button, then click on the user symbol and click Sign Out:


  • Option 2 - Remote Desktop Web Client

The Remote Desktop Web Client lets you access your hosted applications using a compatible web browser.   

You’ll need:

  • A computer running Windows, Mac OS, Chrome OS, or Linux.   Mobile devices are not yet supported, but don’t worry, see the Microsoft Remote Desktop Client later in this guide if you want to connect to your desktop or apps using a phone or tablet.
  • A modern browser like Edge, Internet Explorer 11, Google Chrome, Safari, or Mozilla Firefox (v55.0 and later).

From your browser go to this URL:

https://rdapps.yourofficeanywhere.co.uk/RDWeb/webclient/index.html 


Enter the username and password given to you by Your Office Anywhere.

Click Sign In

You should then see the applications that are published to you as per picture above, simply click on the application you wish to run.

You may be asked if you would like the desktop to see any local resources such as clipboard or printers.   Choose which you would like and click Allow.

You will now be logged on and your application will start and run in the browser window.  When you are done just close your applications and Sign Out.


  • Option 3 - RemoteApps

This is probably the most popular connection method.   It presents a more familiar way of working to many users as it delivers the remote (hosted) applications directly to the Start Menu or Start Screen.


The PC needs to be running Windows 10, 8, 8.1 or 7.

To configure Remote Apps:
  • First open Windows Control Panel
  • Navigate to RemoteApps and Desktop Connections
  • Select Access RemoteApp and Desktop
  • Enter the following URL: https://rdapps.yourofficeanywhere.co.uk/RDWeb/feed/webfeed.aspx
  • Click Next
  • Enter the username and password given to you by Your Office Anywhere.  Tick Remember my credentials if required.
  • Then, once everything is connected click Finish.
  • To See your remote applications click on Start
  • Select All Apps or All Programs
  • Scroll down to the Work Resources (RADC) program group and run your required application.
  • If you wish you can Right Click any of the applications to Pin them to your Start Menu or Start Screen tiles to make it easy to find them quickly as we’ve done in this picture:


  • Option 4 - Connect Using the WebApps Web Portal

This method is handy if you are on a strange computer and don’t want to configure RemoteApps, however, it has mostly been superseded by the newer Remote Desktop Web Client shown earlier.

Launch a web browser and type or paste the following URL into the web browser


https://rdapps.yourofficeanywhere.co.uk


You will need to enter the username and password provided to you separately by Your Office Anywhere, this is the same password for RemoteApps, WebApps, RDP or the Remote Desktop Client

This will then show you the applications that have been published to you.  Click once on an application icon to launch it.

Most browsers won’t launch it automatically (for security), they will instead download an .rdp file and show you this at the bottom of the screen.  Just open that file.

Once you have finished with the application close it in the same way as any installed application.


The advantage this method of connecting has over the remote Desktop Web Client shown earlier is that the .rdp files that have been downloaded can be saved to your desktop to use in the future if you don’t want to use the browser.



  • Option 5 - The Microsoft Remote Desktop Client

The Microsoft Remote Desktop Client is available from the relevant app stores for Windows, Macs, iOS, and Android.   There are other 3rd party remote desktop clients which may offer specific features that may be relevant to you.   While we can’t show all of them in this guide, the terminology and concepts will be the same as this.

The instructions below are for Windows but will be similar for Mac, iPad and Android devices.  You can also see it being set up by going to our YouTube channel at: https://www.youtube.com/user/TheHostingVideos 


Once you have installed the Microsoft Remote Desktop Client you can launch it from your Start Menu. 

Once launched it should look something like the picture below.


Clicking on the Use a Remote Desktop Gateway Server link you will be presented with a box to type in the Remote Desktop Gateway.  This is a web address that allows you to connect to your server over the internet.  In here type:

rdgw.yourofficeanywhere.co.uk



Back on the main screen type the name of the server given to you by Your Office Anywhere.

If you have been sent an RDP file this will have the same server name pre-configured in it.

Next click Connect


Enter the username and password given to you by Your Office Anywhere and  tick Remember my credentials

You should now be logged on to your hosted desktop and should have all your applications available to you.


If you have any trouble with this process our helpdesk team will always be willing to assist.


You can also set up Remote Apps using the Microsoft Remote Desktop Client.  These are called Remote Resources if using the Mac/iOS versions.

Start by clicking the menu icon AKA the “Hamburger menu” icon at the top left.

You should then see the Settings side bar menu.   Click on the link for Manage RemoteApp and desktops


Click Add a new connection


Then type in this url:

https://rdapps.yourofficeanywhere.co.uk/rdweb/feed/webfeed.aspx



After entering your username and password again you should now see your hosted applications listed in the Remote Desktop Client.

Just click once to launch the application.

The first application may take 20 - 30 seconds while you “log on” to the server, after that other applications will start straight away.


 


 

 

Your Office Anywhere offer a range of Cloud Computing services centred around our Hosted Remote Desktop platform; paid monthly and per user, hosted desktops enable access to core business applications from anywhere and on any device.
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